Daily Archives: May 18, 2018

Trust – The Flipkart Story


Gaurav Dalmia’s article on the Flipkart story in The Times of India dated 15th May 2018 makes a pertinent statement.  I quote:

“Flipkart’s heady growth would not have happened if managers were not empowered to take decisions.  It was a two-way trust.  For the company, it was faith in its army of techies and marketeers that they could deliver in the high stakes game.  For managers, it was the confidence that wrong decisions – inevitable in any business – would not be held against them personally.  Political commentator Francis Fukuyama’s pioneering study on culture shows that prosperous countries tend to be those where business relations between people can be conducted informally and flexibly, on the basis of trust.”  Read More…

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